Rental Property Management Made Easy


Having your own rental property management plan is key to residential rental property investing.
Its 8:30 at night, your tenant calls and says water is leaking very badly under the sink. Its 8:30 at night, your tenant calls and says the toilets clogged. Its 8:30 at night, your tenant calls and says a window just got smashed. Its 8:30 at night, your tenant calls and says the roofs leaking. Its 8:30 at night, your tenant calls and says the heats not working. Its 8:30 at night, your tenant calls and says the bedroom doorknob fell off.
How about a gutter gets disconnected. No big deal, when it rains make sure your not standing underneath it. Winter comes, where water hits the ground, it starts to collect and then it freezes. Whoops, someone slips there and you get sued. Big problem. It pays to have a rental property management plan.
How about that exterior porch wood that needs painting. No big deal. Next year. Next year comes and goes and you saved 700 bucks not doing it. Three years later you spend $2000 having wood replaced because its to rotted. Big problem. It pays to have a property management plan.

You get the idea, whether something breaks or routine maintenance - things need to get fixed and maintained.  A good rental property management plan helps ensure easy and profitable multifamily property investing.
There are three main factors for a good rental property management plan. Knowing who is responsible for managing the properties maintenance, who is going to fix things and when will things get fixed  are the three main factors.  Having a game plan for these three things is vital for maintaining your rentals. Theses three factors should be addressed and included in the lease. This ensures the tenant knows ahead of time what to expect when things need repairing or maintenance.

Lets start with who will be responsible for managing your rental property.  Seventeen years experience of owning rentals has taught me that know one else will be better than the property owner for being  responsible for managing the maintenance of your rental units. So the most cost effective rental property management plan has the owner doing the managing.
Before you say, oh god, what a nightmare managing rental property is, let me say I have learned and you can too, how to make property management simple and profitable.
In fact, for those who understand and implement  a solid rental management plan correctly and continue investing wisely in cash flowing residential multifamily properties will find that their hourly pay time for managing  their rental properties is extremely lucrative.
Needless to say, I personally strongly advise against hiring a management company for residential rental property.
Lets address who is actually going to be fixing  broken items or doing the required maintenance?
You, the owner, your payroll help, a hired handyman, who is going to actually be doing the physical work for fixing and maintaining your rental units. Why is it important to have this be part of your rental property management plan?
Well, what you don't want is having every time something needs to be repaired become a stressful costly headache.
By knowing who is going to be doing the repairs  ahead of time, through your rental maintenance plan, you eliminate two potential problems.
One, when a problem does occur, your somewhat prepared by having had developed a list of contacts ahead of time. Secondly, being prepared like this, tremendously reduces stress and makes managing your rental property easy.
Hopefully you see the importance of knowing ahead of time who is responsible for and who is actually going to be doing the maintenance work.
Later, I'll tell you the third important key for a cost effective, easy to implement  rental property management plan.
A few additional things to consider regarding rental property management. If your just starting out and you buy a multifamily house, and your a  hands on type person you may want to do as much of the maintenance and repairs as possible.
If you go on to keep investing in multifamily houses you'll find actually doing the physical maintaining of your income properties to burdensome.
Understand that managing rental properties and doing the physical work are two different things.
If you decide to hire a maintenance man or handyman to do the maintenance, ask around local hardware stores for referrals or ask people in a Home depot or Lowes. They're not supposed to refer people but I have been pleasantly surprised how many people moonlight or know someone fair priced and reliable.
Look in a local paper for a handy man you can enlist to do the maintenance. Call a few people placing adds, not big print adds, rather the small adds and tell them what kind of help your looking for. Listen to them give their spiel, ask questions and ask if they can offer you anyone who they worked for in past as a recommendation. If they check out tell them you'll be giving them a call when you need them.
Personally, I do not recommend hiring an outside company to do your rental property management.
Another great place to get names of reliable people to do your repairs and maintenance is through your local REIA group. The more names and numbers for cost effective, reliable maintenance men, the better. Put their names, numbers and what they do into your cell phone or keep them in a special book. I'm sure I'm not the first or last person to put a name and number in a book and later not remember who they are or what they do!
Who might you want to have on your rental property maintenance list before you even need them? A few general handymen, a furnace repair man unless you  want to get repair contracts from the gas company if your property heats by gas, an exterminator ( I actually have contracts for quarterly prevention with exterminator on all my units), an appliance repair man if you supply appliances, a plumber, a drain cleaning company and someone to shovel or plow your dwellings.
If you went on to own a lot of multifamily units, you may want to considering hiring someone on full time for doing the physical maintenance work. Personally I prefer having a large network of contacts I can call on for maintenance and repair work over having employees.
If you follow these rental property management guidelines, managing your cash flow units is simply a very profitable job of receiving and making phone calls.
Earlier I mention there was one more important factor to address regarding how to manage your rentals.y.
When will things be repaired?  Put in the lease or addendum how long you have to make arrangements to have things fixed, twenty four, forty eight, seventy two hours? Put it in the lease so tenant knows how you maintain your property. It may seem silly, but I've found by having the tenants being aware of how you manage and maintain your rentals the less misunderstandings you'll have.
Remember, your in charge. Its your property and having a solid rental property  plan and informing your tenants how you maintain your rental property will make owning investment property all the better.
As they say in the hood, everyone knows what time it is.
Mark Petrelis has owned and managed his own rental property, primarily 2-6 unit buildings since "92". Rental property management has become easy and very profitable. Some of the rental properties were total rehabs while others had existing tenants and only needed cosmetics.
Did you find the above article helpful?
Learn from someone actually doing it, how to successfully own rental property as well as follow Marks day to day land-lording experiences.

Property Management Software - What to Look For

Property Management Software - What to Look For

While many property managers still use Excel spreadsheets or a pencil and paper to manage their investments, there are much better tools available. The property management software you choose should be flexible, inexpensive and easy to use. You need a really flexible rental property program because, as a property manager, you never know what tomorrow may bring. You might need to get details about a property or tenant at home, in the office or even out at a property. You might need to have other members of your company get records themselves, from their own computers. Your business might double, and you don't want a tool that won't server your needs any more. The most flexible property management programs are those running over the Internet.

Because the records are kept on a Web server, you - or anyone else you authorize - can get to them from any Internet-connected computer. And unlike Windows property management programs, on-line property management software doesn't limit the number of units (doors) you can manage. Surprisingly, you don't give up any security features when using the right on-line property management software. True, the records aren't on your computer. Instead, they're maintained on a computer that typically has much better protection than your own. It'll be kept in a locked room, fire-safe room, with daily backups and multiple storage devices. The best on-line rental property programs also use SSL security so that all of your work is encrypted - and therefore completely off-limits to hackers. All on-line rental property programs are sold by subscription.

Look for one that doesn't require a long-term commitment or a single annual payment. You want to be able to cancel without any penalties. Because property management programs can be complex, look for one where support and training are included in the subscription fee. You want a company that looks to maintain a healthy long-term relationship with its customers. This is actually another advantage of on-line tools; they have to keep you satisfied for a long time, not just for the first 30 or 60 days. Support and training should be offered on your schedule. Make sure your software vendor has extended support hours, especially if your office is on one coast and theirs is on another. It goes without saying that the best property management software is developed by actual property managers. However, some developers rely on their own very limited experience. For example, they may know all about single-family houses, but have no clue about the special needs of commercial property investing or multifamily units.

Make sure the company you choose relies on a wide variety of property managers, landlords and other experts to get product design tips. In addition, you want your property management software to be responsive to your specific needs. Companies making Windows property management software can never be that responsive to customers, because upgrading the software is such a hassle. Such companies often only release upgrades every year or two, and when they do, their customers have to go through what may be a very messy upgrade process. On the other hand, on-line property management software can be upgraded whenever the company has a new feature that has been fully tested. The next time customers log in, the new features are ready for them to use. Here are some of the features that you will absolutely want in your property management program.

o A full accounting package. Your program should support whichever accounting method you prefer, cash (simpler) or accrual (more detailed and preferred by most property managers). It should include a number of accounting reports that you can run at any time and for any period. You should be able to calculate late fees and discounts automatically

o Check writing. When you have to write a lot of checks for your business, it's great to be able to just print them off on your computer. Your software vendor will put you in touch with at least one company that makes the kind of check forms you will need. One word of caution: to print checks with blank check stock, you will need a laser printer and a special magnetic ink cartridge. The laser printer probably won't be an issue, but the magnetic ink cartridge may be. A simpler solution is just to order preprinted check forms. These forms will have the basic information such as MICR numbers (the numbers at the bottom of the check, which are always printed in magnetic ink). You'll still print checks, but just the amount, payee, date and other fields that don't have to be in magnetic ink.

o Reminders. You should be able to set up reminders for appointments, projects, and other tasks. You should also get automatic reminders for the two things every property manager wants to be aware of: late rent payments and expiring leases.

o Many different data fields to let you store all the information you want, but not that many mandatory data fields. You should be able to use your software for as little or as much work as you like.
o Fast and easy data management. You'll spend a lot of time entering records and finding what you need in your property management software. You don't want something that will make it complicated and difficult to handle these tasks.
Look for wizards and maybe even a "Quick Start" feature to make loading fast, and fast searching and sorting to let you very easily find what you need. What if you find a property management program that is great, but not perfect? Many property managers will quit using a program because it doesn't have the one specific report or calculation they really like. They then have a choice; they can keep on going with Excel or written ledgers, or they can continue on an endless search for the perfect program that simply doesn't exist. Instead, why not contact the company you are interested in and see if they can add the feature you want? You might learn that they're already working on it. If not, they may be happy to add it to keep you satisfied.

Brendan is the developer of Property Master property management software. Our landlord software runs on any Web-connected computer with full accounting, alerts, nearly 50 reports, and many other great features. http://www.pcpropertymaster.com

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